ZipLine Rewards FAQs

SECTION: About Zippy Rewards

What is Zippy Rewards and how does it work?

Zippy Rewards, rewards you for purchasing all your favorite items at ZipLine stores. Present your card or app with each purchase and we'll begin surprising you with free and discounted items. Get personalized rewards for the products you love and crave. The more you visit, the more surprises you'll receive.

 

How do I sign up for Zippy Rewards?

You can sign up with or without a Zippy Rewards card. Either download the ZipLine app and complete registration or click here to sign up online.

 

How do I keep track of my progress?

By participating in ZipLine's Clubs, we'll add each of your applicable purchases so you can easily track your progress on the app.

You can also view your current deals in the Rewards and Offers sections of the app.

 

What kind of rewards will I receive?

You may receive things like free and discounted items in-store, promotional items from your favorite brands, entry into exclusive contests - and more!

 

How will I know if I have received a reward?

You'll be notified in the ZipLine app and via email when you've received a reward. You can also view all available offers and their respective expiration dates in the app.

 

How do I redeem rewards?

Be sure you've completed the registration process in order to redeem rewards. Once you've received a reward, you can redeem it in the ZipLine app.

 

How long do I have to redeem my rewards?

All earned rewards are available until you redeem them. Promotional offers will include an expiration date.

 

I forgot to swipe my card or app on my last visit. Can I still get credit for that purchase?

Unfortunately, we cannot credit transactions to your account after the fact. If you do not have your card on your visit, you can use the ZipLine app or enter your phone number to get credit for the purchase.

 

Are any items excluded from my rewards purchases?

Yes, sales tax and any purchase of lottery, alcohol and fuel will be excluded from your rewards tally.

 

Can I share my account with someone or add another card to my account?

No, rewards accounts cannot be shared.

 

Why do you need my birthday?

Because we'd like to celebrate it with you! Please see our Privacy Policy for other uses.

 

Why do you need my email address?

Your account must be registered so that you can redeem your rewards and an email is required for account registration.

 

SECTION: About Zippy Debit

What is Zippy Debit and what is the benefit?

Zippy Debit is an upgrade to Zippy Rewards that lets you pay with your Zippy Rewards account. Simply link your Zippy Rewards account to your checking account to enable debit transactions.

With Zippy Debit, you'll receive an instant price rollback on every gallon of gas purchased. There are no enrollment fees or finance charges. Additionally, your participation will not impact your credit rating.

 

What if I lose my card?

If you've activated Zippy Debit on your account and have lost your card, you should log into the [member website] to report your lost/stolen card. This will immediately deactivate the card.

You may pick up a new card at a participating location and call Customer Service at 877-403-2222 to have the replacement card added to your account.